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FAQs

Frequently Asked Questions

Reserve one, or multiple units online anytime, anywhere. This can be done on your PC, tablet or phone. It's simple and easy to use. Or...call us and book over the phone or in person. Look on our website for location and site maps, as well as other pertinent information.

All tenants must be at least 18 years of age. We may also require some information such as name, address, date of birth, phone number, email address, driver's license number, etc. Information can be securely entered on our website or in person when you fill out the application paperwork. We do allow businesses to rent space from us.

Click on the "Rent A Unit" Tab on our website to see available listings. Or, call or email us with availability questions. We do keep a running wait list, so if you let us know what you are looking for we can inform you when something becomes open.

We prefer online credit/debit payments, and also accept cash or checks. Need to mail a payment? Please send your payment to: N7153 E. Plaza Dr. Beaver Dam, WI 53916. Please refer to the lease agreement on the signature page for more information.

Yes. We will add fees for payments that come in late. Pay your bill when it is due. You may ask your credit card company or bank to make automatic payments for you each month to ensure that you are never late. We also have lock cutting fees. Please refer to the lease agreement on the signature page for more information.

This is a one time charge at sign-up which covers our website and facility technology costs. We are always on the lookout to create a more streamline experience for our tenants.

You can rent a unit month to month for as long as you need. There is no long term contract, but the minimum time allowable to rent is 1 month. If you vacate early, there is no pro-rated reimbursement in place. If you leave your unit early, but plan on coming back before the end of the month, please notify us so we don't rent the unit out to someone else. If you leave your lock in place, this avoids a lot of confusion.

Yes. You may wish to rent a unit for 6 months, 12 months, etc. We will accept multiple payments for several months at any time or even before you move in. You will be given a credit for the amount you paid, and then you will be sent a payment reminder once your balance is about to run out.

Please call or click on "Storage Calculator" under the "Info" tab on top of the website.

No. We are not responsible for your trash. Please take all of your items with you when you leave and dispose of them properly.

Contact us. Once you provide identification to us that you are indeed the owner of the unit, we will cut the lock and charge you a lock cutting fee. You may also contact a locksmith, but they must also have authorization from management before they provide their service to the unit. Under no circumstances are you or a locksmith allowed to cut a lock without managements authorization.

No. We will not insure any item stored in or on the premises. Contact your own personal insurance company or agent to see if they can offer you renter's insurance to cover your items while they are being stored.

No. No food storage is allowed at any time for any reason. Please give it to friends or family, or donate it to a local food pantry.

Storage Tips

Packing and storing items isn’t as simple as just filling boxes! Below are a few tips on how to box your items while keeping you, and your belongings, protected.

Things to consider

  • Use pallets, 2 x 4's, plywood, any thing that will keep your items off the floor of the unit.

  • Utilize all the space in your unit. Make a plan as to how you are going to arrange your items. A good plan will save you the time of having to rearrange your unit. Leave an aisle in the center of your unit so that you have a walk way to the back of the unit.

  • Use freestanding shelves to help organize your unit.

  • Label the boxes on all six sides and keep a list for easy reference. This will save you time if you have to look for something in particular. When packing boxes fill them without making them too heavy to lift. Always put the heavier boxes on the bottom and the lighter ones on top of the heavier ones. This will prevent boxes from being crushed. Keep boxes off the floor.

  • Be sure to store frequently used items at the front of the unit to avoid having to search for them.

  • To protect your items cover them with moving pads, sheets, or light blankets.

  • Be sure to check your unit once a month.

  • Disassemble items such as tables, bed frames, etc. This will save space. Wrap and label all pieces for an easier time when you have to reassemble them. Put all hardware in bags and mark the bags accordingly.

  • When you disassemble electronics, such as computers, stereos, things that have numerous cords, place small colored stickers on the cord and the same color sticker where the cord goes. This will save you the hassle of trying to figure out what goes where when it comes time to reassemble your electronics. If possible, use the original boxes to store your electronics and other items.

  • Make sure that all appliances are clean and dry before storing them. Leave appliances slightly ajar to prevent mildew.

  • If it is possible store couches on end. Stack chairs seat to seat. Use the inside of appliances and drawers to store smaller items. When stacking furniture use paper pads in between the items to avoid scratching.

  • Store mattresses and box springs on long edges. Wrap for protection and elevate off the floor. Use two to three 2 x 4's cut to 1 foot long.

  • Store mirrors and paintings on end, not flat. Pack books flat to protect their spines.

  • To prevent rusting rub a small amount of machine oil on metal tools, bicycles, and equipment. Drain and clean all debris from all equipment before you store them.

  • When wrapping collectibles or anything breakable, tape it after you wrap it. This should avoid mistaking them for excess paper to fill the box. Use bubble wrap or unprinted paper to wrap breakables. Group similar items together and mark the boxes accordingly.

  • Clothing and draperies should be stored in wardrobe boxes, on hangers, to retain their original shapes.

  • Purchase the insurance. If your belongings are worth storing, they are worth insuring.

  • Rubbermaid containers are great to store your items. They have tight fitting lids and stack easily. Keep the more valuable items in the rear of the unit. This will prevent others from seeing them when you are in your unit.

Things to avoid

  • Do not use plastic to cover your belongings. It retains moisture.

  • Do not store any food items. This will prevent any unwanted guests.

  • Do not pack your boxes so that they are too heavy to carry them. Especially when you are packing books.

  • Do not assume that your homeowners or renters insurance will cover your belongings while in storage. Purchase the insurance.

  • Do not give out your password, gate code or any information to any one that is not listed as having access.

  • Do not use printed newspaper for wrapping. The ink may smudge and get on your items.

  • Do not forget to clean appliances before you store them.

  • Do not store any toxins or flammables such as paint, oil, or gasoline.

Ready to get started? Start your rental online today.

We provide online reservations, online payment options, and responsive customer service to streamline your storage rental.

Reserve Online
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